North Hempstead Town Supervisor Jennifer DeSena visited the Town’s 311 Call Center on 3/11 to thank all 311 call center staff who respond to numerous Town inquiries per day from residents. The 311 Call Center is the first line of interaction many residents have with Town services, and Supervisor DeSena commended and thanked them for working so hard to make sure our residents’ questions are answered! Under the direction of Commissioner Vincent Malizia, amazingly, 80% of residents’ questions are immediately addressed by our knowledgeable staff and the remainder is forwarded to the proper Town department and tracked for service.
Supervisor DeSena celebrates 311 Call Center staff on 3/11
(Photo courtesy of the Supervisor's office)