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Jefferson’s Ferry resident engagement and satisfaction survey earns industrywide award

Jefferson's Ferry

For the third time, Jefferson’s Ferry has earned a Choice Community Award from Holleran Consulting, based on the outstanding results the not-for-profit Life Plan Community received during its yearly survey of residents.

Recognized as the gold standard in the senior living industry, the Choice Community Award recognizes Life Plan Communities that exceed national benchmarks for resident engagement and satisfaction.

Holleran has the largest benchmark of senior living engagement scores by which Life Plan Communities can compare performance relative to their peers.

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“We are exceedingly gratified to receive the Choice Community Award as a testament to the outstanding care our exceptional staff provides each day to every resident of our community,” said Jefferson’s Ferry President and Chief Executive Bob Caulfield. “Community is a key component of life at Jefferson’s Ferry, and the special bond and engagement that exists between our residents and staff is one of our foundational objectives. I also speak for the entire community in recognition of our staff, whose expertise, dedication, and everyday generosity of spirit is reflected in this award.”

Jefferson’s Ferry is in the final stages of its transformative “Journey Toward Renewal,” which over the last five years has added new independent living apartments, diverse dining venues and expanded its fitness center, rehabilitation therapy suite and built a new memory support wing.

“Thanks to our residents is also in order,” continued Caulfield. “Their willingness to give us high marks in the survey and their overall support of our continuing efforts to make Jefferson’s Ferry the best in its class is extremely rewarding. We make every effort to continually provide our residents with the exceptional, engaged, and active lifestyle that they expect and deserve, one that promotes independence, individuality, dignity, privacy, security, and peace of mind for each resident through a focus on resident programs, service and outstanding health care.”

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